FAQ 1: What if I forget / don’t receive my Driver Easy license key after purchase?
Don’t panic. There are two ways to retrieve your key: First you can go to https://www.drivereasy.com/resend-license-key/ and follow the instructions to have your key resent to your email.
Second, you can directly contact Driver Easy support with your order ID or the email address you used to purchase Driver Easy license key attached and they will help you find your key quickly.
FAQ 2: Does Driver Easy offer help or support?
Yes. We have an expert support team. With their expertise, they can help you solve any problem when you are using Driver Easy and fix any issue that occurs on the program. If you have any questions, feel free to contact our support team. You will get answers very soon.
FAQ 3: How can I request a refund when I find Driver Easy doesn’t satisfy me?
We provide our customers with a “100% product quality guarantee”, a “100% service satisfaction guarantee”, as well as a 30-day “100% money back guarantee”. If for whatever reason you are not satisfied with our program, you can just contact us and request a full refund within 30 days of your purchase.
FAQ 4: How long are a Home / Business License and a Technician License valid for?
A Home / Business License is valid for 1 year. With this license, you can use Driver Easy Professional on 1 / 3 / 10 / 50 / 100 computers depending on which plan you're choosing, and you can install or uninstall it for an unlimited number of times.
A Technician License is valid for 3 years. With technician license, you can activate 50 / 100 / 200 / 300 PCs for 3 days each depending on which plan you're choosing. That means your license will expire either three years after your purchase or after you use up your quota of activation.
FAQ 5: Will Driver Easy automatically renew my license and charge me for it once the license expires?
No. We will NEVER auto-renew your license without your consent. We will notify you via email a month before the license expires. And once it does, Driver Easy will prompt a message telling you that you need to renew your license before you can go on using it. You will always have a full say in deciding whether to renew your own license or not. We’re now offering a limited-time sale for license renewal. You can continue enjoying Driver Easy at the half of the original price. Why not giving it another try?
FAQ 6: What is the Home / Business License?
The Home / Business License is for home or business users. With the Home / Business License, you can activate the Pro version of Driver Easy, which is a massive time-saver. You can update all your drivers with just one click, get faster driver download speeds and a whole lot more.... Users with the Home / Business License enjoys the 30-day money back refund policy.
FAQ 7: What is the Technician License?
The Technician License key is for computer technicians or computer repair shops. A Technician License is valid for 3 years. With technician license, you can activate 50 / 100 / 200 / 300 PCs for 3 days each depending on which plan you're choosing.
FAQ 8: What happens when the license expires?
If your license of Driver Easy Pro expires, a window will pop up and tell you that you should renew your license before you can continue using the Pro version.
We offer our customers license renewal services. You can renew your license when it is about to expire in order to keep enjoying the services provided by Driver Easy. Now we are offering a limited time offer - 50% discount - on license renewal! Please check the guide https://www.drivereasy.com/help55/renew-license-key/ for more details on how to renew your license.
FAQ 9: What is Driver Easy?
Driver Easy is a driver updater tool developed by us, Easeware Technology. It is designed to help you update and maintain the device drivers on your computer. It is supported by a database of over 8 million drivers. It can quickly scan the device drivers that need to be updated, and download them from the database. All can go smoothly and easily with Driver Easy. It’s no-brainer.
FAQ 10: Is Driver Easy Safe?
Yes. We use only genuine drivers, straight from your hardware manufacturer. So they’re exactly the same drivers you’d find if you sourced them from the manufacturer yourself. The big difference is we thoroughly test them - on hundreds of computers, with all the most popular combinations of hardware and software - before including them in Driver Easy. Most are also officially certified by Microsoft as ‘Compatible with Windows’ - if their manufacturers chose to put them through Microsoft's rigorous Windows Hardware Quality Labs testing process.
FAQ 11: Where are the drivers of Driver Easy from?
We use only genuine drivers, straight from your hardware manufacturer. And we employ a strict testing process to ensure they’re safe, stable, robust, up-to-date, and compatible with Windows and all the most popular combinations of hardware and software. In doing so, we hope to free our customers from the risk of malicious drivers.
FAQ 12: What is an “Unplugged” device?
An “Unplugged device” is a device that was previously connected to your computer but is now disconnected. Driver Easy will identify the devices, like printers, mobile devices, USB drives, etc., that have been unplugged from your computer. If their drivers need to be updated, Driver Easy will put them in the “Unplugged Devices” section in the list of the scan result.
FAQ 13: How to use Driver Easy portable version?
Please go to https://www.drivereasy.com/knowledge/use-drivereasy-portable-version/ to learn the details about how to use the Portable version of Driver Easy.